Last updated: [05/02/2026]
1. General Information
1.1. This document governs the Terms and Conditions (“Terms”) applicable to accessing and using the Graça Hotel website (hereinafter “Site”) and to entering into hotel service reservation contracts via the Internet.
1.2. The Graça Hotel is operated by Graça Hotel, Lda, headquartered in Quinta Branca do Faial, lote 4, 7005-862 Évora, legal entity no. 503521434, holder of the respective registration/license for a tourist establishment issued by Turismo de Portugal, I.P.
1.3. Use of the Website and/or making reservations implies full and unrestricted acceptance of these Terms. If the user does not agree with them, they should refrain from using the Website.
2. Object
2.1. These Terms govern:
- access to and use of the Website;
- inquiry for information about the Graça Hotel and its services;
- making reservations for accommodation and related services;
- the contractual relationship between the client and the Graça Hotel.
3. Website Usage
3.1. The user agrees to use the Website diligently, lawfully and in accordance with applicable legislation, refraining from:
- introducing viruses or any technology capable of compromising the functioning of the Website;
- accessing or attempting to access restricted areas without authorization;
- copying, reproducing, or exploiting content from the Website without authorization.
3.2. Graça Hotel reserves the right to modify, suspend or terminate, temporarily or permanently, the Website or any of its functionalities, without prior notice.
4. Reservations and Accommodation Contract
4.1. The reservation made through the Website constitutes a contractual offer from the client, and is considered accepted only after written confirmation sent by Graça Hotel, especially by email.
4.2. The hosting contract is subject to:
- availability at the time of confirmation;
- the specific conditions of the selected fare;
- applicable payment, change and cancellation policies.
4.3. The client declares that they have the legal capacity to enter into contracts and guarantees that all information provided during the booking process is true, complete, and up-to-date.
5. Prices, Payments and Tourist Tax
5.1. The prices shown on the Website are indicated in euros (€) and include VAT at the legal rate in force, unless expressly stated otherwise.
5.2. Graça Hotel may require full or partial advance payment, depending on the selected rate.
5.3. Évora Tourist Tax
5.3.1. In accordance with the municipal regulations in force, a Tourist Tax of €1.50 (one euro and fifty cents) per night is applied, up to a maximum of 3 consecutive nights, per person aged 16 or over.
5.3.2. The Tourist Tax is not included in the accommodation price and will be charged to the guest at check-in or check-out, as applicable.
5.3.3. The following are exempt from paying the Tourist Tax:
a) Guests whose stay is motivated by medical treatments in the municipality of Évora, with the exemption extending to an accompanying person, upon presentation of a document proving the appointment or provision of medical services or equivalent document;
b) Guests with disabilities with a degree of disability equal to or greater than 60%, upon presentation of supporting documentation;
c) Student guests from educational establishments located in the municipality of Évora, upon presentation of proof of their status.
6. Cancellations, Changes and Refunds
6.1. The customer may cancel their reservation free of charge up to 24 (twenty-four) hours before the check-in date.
6.2. In case of cancellation made after the deadline mentioned in the heading, or in case of no-show, Graça Hotel reserves the right to charge a cancellation fee equivalent to the value of 1 (one) night's accommodation, according to the reserved rate.
6.3. Any request to change a reservation will be subject to availability at the time of the request and may result in a change to the initially agreed price.
6.4. Without prejudice to the provisions of the preceding paragraphs, and in cases where legally applicable, the client may benefit from the right of free resolution under Decree-Law No. 24/2014, this right not being applicable to contracts for the provision of accommodation services for a specific date or period, in accordance with the law.
7. Protection of Personal Data
7.1. Personal data collected through the Website is processed in accordance with the General Data Protection Regulation (GDPR) and applicable national legislation.
7.2. For more information on the processing of personal data, the user should consult the Privacy Policy available on the Website.
8. Intellectual Property
8.1. All content on the Website, including text, images, logos, trademarks and graphic elements, are the property of Graça Hotel or duly authorized third parties.
8.2. Reproduction, distribution or use of the content for commercial purposes is prohibited without prior written authorization.
9. Responsibility
9.1. Graça Hotel does not guarantee that the Website will function uninterruptedly or free of errors, nor does it assume responsibility for technical failures, interruptions, or access problems.
9.2. Graça Hotel will not be liable for indirect damages, lost profits, or losses resulting from the use of the Website or the inability to use it.
10. Alternative Dispute Resolution (ADR)
10.1. In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity, in accordance with Portuguese Law No. 144/2015, of September 8.
10.2. For the tourist accommodation sector, the consumer can resort, for example, to:
- Centro de Arbitragem de Conflitos de Consumo do Alentejo (CACCA)
Website: www.caccalentejo.pt
10.3. Consumers may also use the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr
11. Applicable Law and Jurisdiction
11.1. These Terms are governed by Portuguese law.
11.2. For the resolution of any disputes arising from the interpretation or execution of these Terms, the court of the district of Évora shall have jurisdiction, with express waiver of any other, without prejudice to the rights legally granted to the consumer.
12. Changes to the Terms and Conditions
12.1. Graça Hotel reserves the right to change these Terms at any time, with the changes taking effect from the date of their publication on the Website.